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<title>Philip Gordon - Workplace Privacy Counsel</title>
<link>http://privacyblog.littler.com/philip-gordon.html</link>
<description>Philip Gordon is the Chair of Littler Mendelson’s Privacy and Data Protection Practice Group. He has years of experience litigating privacy-based claims and counseling clients on all aspects of workplace privacy.  He has provided advice to businesses of all sizes on surveillance of employees’ electronic communications, background checks, responding to security breaches, outsourcing, and compliance with HIPAA, state data protection laws, and the European Union Data Protection Directive. Mr. Gordon also has substantial experience representing employers in disputes involving misappropriation of trade secrets, claims of unfair competition, and charges of wrongful termination.   Relatedly, he has developed special expertise in preparing for, and responding to, electronic discovery and leads the Firm’s Electronic Discovery Task Force.</description>
<language>en-us</language>
<copyright>Copyright 2008</copyright>
<lastBuildDate>Thu, 23 Oct 2008 10:22:43 -0800</lastBuildDate>
<pubDate>Thu, 23 Oct 2008 11:12:11 -0800</pubDate>
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<title>New Massachusetts Regulations Impose Substantial Obligations on Human Resources Departments to Safeguard Employees&apos; Personal Information</title>
<description><![CDATA[<p><a href="http://www.mass.gov/?pageID=ocaterminal&amp;L=4&amp;L0=Home&amp;L1=Consumer&amp;L2=Privacy&amp;L3=Identity+Theft&amp;sid=Eoca&amp;b=terminalcontent&amp;f=reg201cmr17&amp;csid=Eoca">New Massachusetts regulations</a>, effective January 1, 2009, are a clarion call for corporate human resources departments to join the <a href="http://privacyblog.littler.com/uploads/file/Report on Mass Security Breach Notifications.pdf">war on identity theft</a>. The regulations mandate the development and implementation of a &quot;written, comprehensive information security program&quot; to safeguard the information of Massachusetts employees and consumers. Such a program rarely will be fully effective without the involvement of human resources professionals and in-house employment counsel.</p>
<p>While these regulations apply only to organizations with Massachusetts employees, even employers without a Massachusetts presence should consider implementing a similar program. These regulations likely will be a model for other jurisdictions and could become the standard against which all information security programs are measured. <a href="http://www.littler.com/PressPublications/Lists/ASAPs/DispASAPs.aspx?List=edb4a871%2D9e73%2D4eae%2Dbf81%2D3d045b6ede6d&amp;ID=1294">Continue reading. . .</a></p>]]></description>
<link>http://privacyblog.littler.com/2008/10/articles/data-security/new-massachusetts-regulations-impose-substantial-obligations-on-human-resources-departments-to-safeguard-employees-personal-information/</link>
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<category>Data Security</category><category>Encryption</category><category>Identity Theft</category><category>Personal Information</category><category>Portable Storage Devices</category><category>Social Security Numbers</category><category>Vendor Management</category>
<pubDate>Thu, 23 Oct 2008 10:22:43 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>Is Employee Web Surfing During Working Hours Really a Problem?</title>
<description><![CDATA[<p>Management-side lawyers and human resources professionals need to start thinking deeply about the key finding in a <a href="http://www.usnews.com/blogs/the-inside-job/2008/8/22/why-web-surfing-at-work-is-a-nonproblem.html">recent survey</a> by The Creative Group, a staffing service company: more than one-half (57%) of 250 surveyed advertising and marketing executives responded that surfing the web <i>during working hours</i> is acceptable.&nbsp;How does an employer reconcile this apparent new-found acceptance of on-the-job Web surfing with the American Management Association&rsquo;s finding in its <a href="http://press.amanet.org/press-releases/177/2007-electronic-monitoring-surveillance-survey/">2007 survey of workplace monitoring</a> that 30% of employers surveyed had <i>fired</i> an employee for Internet surfing at work?</p>
<p>Employers in more staid industries might shrug off the new survey result as a quirk of professions that appear to be more about creativity than productivity, but that would be too shortsighted.&nbsp;Let&rsquo;s face it, nearly everyone surfs the Web at work at one point or another.&nbsp;Perhaps more importantly, the first generation to spend adolescence surfing the Web is starting to move into middle management and even senior management.&nbsp;This generational shift is rendering obsolete &mdash; in practice if not in form &mdash; corporate policies that forbid employees from using corporate electronic resources, <i>i.e., </i>Internet access, for non-business purposes.</p>
<p>Facing reality does not mean that employers must open the floodgates to pornography, fantasy football and online gambling.&nbsp;Instead, employers need to take up the challenging task of establishing rules for acceptable and unacceptable <i>non-business use</i> of the corporate Internet connection.&nbsp;The employer&rsquo;s existing policies are a good starting point; employees should be barred from accessing any Web sites that communicate information which, if posted on the corporate intranet, would violate the company&rsquo;s anti-discrimination and anti-harassment policies.&nbsp;Establishing&nbsp;bandwidth limits and prohibitions on Internet use that interferes with network operations should effectively eliminate most streaming media.&nbsp;Requiring employees to limit non-business use of the corporate Internet connection to breaks and meal periods and to no more than thirty minutes daily would permit discipline of employees engaging in potentially addictive and disruptive Internet activities, such as online gambling.</p>
<p>What is left might actually enhance productivity or create some good will. Rather than taking an extended lunch break, employees can spend a few minutes on the Web to order clothes or books. Employees who have been grinding during the week can plan a few weekend activities that will provide a much-needed respite from work. In short, the new survey result emphasize the point that the time has arrived for employers to revisit their business-only, workplace Internet policies.</p>
<p>&nbsp;</p>]]></description>
<link>http://privacyblog.littler.com/2008/09/articles/electronic-resources-policy-1/is-employee-web-surfing-during-working-hours-really-a-problem/</link>
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<category>Electronic Monitoring</category><category>Electronic Resources Policy</category><category>Fantasy Football</category><category>Internet Communications</category><category>Online Gambling</category><category>Surveillance</category><category>Web Surfing</category><category>Workplace Monitoring</category>
<pubDate>Mon, 15 Sep 2008 18:58:40 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>New Jersey Court Ruling re Workplace Computer Privacy Leaves Tough Questions Unanswered</title>
<description><![CDATA[<p>Joseph Braun, the owner of a <a href="http://www.state.nj.us/">New Jersey</a> label manufacturer, hired the wrong bookkeeper and paid a hefty price. Before Braun hired the bookkeeper, referred to only as &ldquo;M.A.&rdquo; in a New Jersey appellate court <a href="http://privacyblog.littler.com/uploads/file/Privacy_State%20v%20MA_NJ(1).pdf">opinion</a> published on August 29, 2008, M.A. had completed twelve months in a pretrial intervention program after being charged with forgery and theft. One month after completing the intervention program, M.A. was charged with fourteen counts of forgery and the theft of more than $220,000 from his employer; he served 364 days in jail after a guilty plea. While still on probation, M.A. landed his bookkeeping job with Braun&rsquo;s company.</p>
<p>Apparently not having conducted a background check, Braun gave M.A. ever-increasing responsibilities to the point where M.A. was responsible for order entries, payroll, bank records and the company&rsquo;s computer system. M.A. repaid Braun&rsquo;s trust by giving himself an $85,000 raise &mdash; without Braun&rsquo;s authorization. The raise was just the tip of the iceberg, as M.A. defalcated more than $650,000 from Braun&rsquo;s business. M.A. was prosecuted for his crimes, convicted and sentenced to seven years in prison.</p>
<p>On appeal, M.A. argued that the trial court had improperly denied his motion to suppress personal information stored on a laptop&nbsp;as well as&nbsp;a desktop computer found at Braun&rsquo;s place of business. The New Jersey appellate court, following several frequently cited federal appellate court decisions, held that M.A. had no reasonable expectation of privacy in his workplace computer and affirmed the conviction. In reaching this conclusion, the court relied on the following facts:</p>
<p>(a) Braun&rsquo;s business owned the computers;</p>
<p>(b) the computers were kept at Braun&rsquo;s business;</p>
<p>(c) Braun told M.A. when he was hired that the business owned the computers;</p>
<p>(d) the desktop was connected to the corporate network;</p>
<p>(e) co-workers had access to both computers; and</p>
<p>(f) M.A.&rsquo;s private office was never closed or locked.</p>
<p>The facts were weighed so heavily against M.A. that this case provides guidance in only the most limited circumstances.</p>
<p>A few minor changes of the facts show why: M.A. marked all of his personal files as &ldquo;private&rdquo; when saving them to the company&rsquo;s document management system. It was well known within the company that system administrators respected the &ldquo;private&rdquo; designation. M.A. did not permit any other employees to log into his computer; nor did he share his username or password with any co-workers. When M.A. left his private office, he shut and locked his office door using a combination that was unknown to anyone else in the company. On fairly similar facts, the Florida Court of Appeals <a href="http://privacyblog.littler.com/uploads/file/Florida%20v%20Young.pdf">recently held</a> that a&nbsp;church pastor had a reasonable expectation of privacy in child pornography stored on his office computer.</p>
<p>The point is that corporate ownership of computers and notice to employees of that ownership will not always open the door to searches with impunity of personal information stored on a business computer. Instead, employers should look more deeply into who, in fact, has or could have access to the information at issue and whether workplace computer use policies actually are put into practice.</p>]]></description>
<link>http://privacyblog.littler.com/2008/09/articles/electronic-resources-policy-1/new-jersey-court-ruling-re-workplace-computer-privacy-leaves-tough-questions-unanswered/</link>
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<category>Background Check</category><category>Desktop Computer</category><category>Electronic Resources Policy</category><category>Laptop</category><category>Personal Information</category><category>Reasonable Expectation of Privacy</category><category>State v M.A.</category><category>State v. Young</category><category>Workplace Computer Use Policy</category>
<pubDate>Thu, 04 Sep 2008 11:05:12 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>Enforcing A Ban On Political Activity Over Your Corporate Network Risks Violating The NLRA</title>
<description><![CDATA[<p>Many employers include in their electronic resources policy a blanket prohibition on &ldquo;engaging in any political activity.&rdquo;&nbsp;A recent <a href="/uploads/file/GC Memo_Political Advocacy_GC 08 10.pdf">Guideline Memorandum</a> issued by the NLRB&rsquo;s General Counsel creates a minefield of potential unfair labor practices for employers who enforce this commonplace ban, especially as the 2008 presidential campaign heads towards its climax.</p>
<p style="margin: 0in 0in 0pt">According to the GC&rsquo;s Guideline, employees&rsquo; political advocacy can, in some circumstances, constitute &ldquo;concerted activity&rdquo; protected by the NLRA.&nbsp;The test is two-fold:&nbsp;First, is there &ldquo;a direct nexus between the specific issue that is the subject of the advocacy and a specifically identified employment concern of the participating employees.&rdquo;&nbsp;Put simply, is the political advocacy related to the terms or conditions of employment.&nbsp;Second, has the employee engaged in this protected political advocacy without violating &quot;restrictions imposed by lawful and neutrally applied work rules.&quot;&nbsp;In other words, employers can discipline employees who engage in protected political advocacy as long as the rule used to justify the discipline is legal <i>and</i> <i>is applied in a non-discriminatory manner</i>.&nbsp;There&rsquo;s the rub for employers.</p>
<p style="margin: 0in 0in 0pt">&nbsp;</p>
<p style="margin: 0in 0in 0pt">Last December, the <a href="http://privacyblog.littler.com/2007/12/articles/email-communications-1/nlrb-broadens-employers-ability-to-ban-union-communications-using-corporate-email/">NLRB ruled</a> that employers can implement an e-mail policy whose provisions incidentally prohibit union-related activity.&nbsp;An employer can, for example, promulgate a policy that bans all non-business use of its e-mail system or that bans all solicitations for membership organizations.&nbsp;While such policies effectively ban use of the corporate e-mail system for union-related activities, that result is only incidental to the broader ban directed at both non-union and union activities.&nbsp;Thus, an e-mail policy that bans all political activity using the corporate e-mail system <i>is </i>lawful, even though some of the banned activity may now, according to the GC&rsquo;s Guideline, be protected concerted activity.</p>
<p style="margin: 0in 0in 0pt">&nbsp;</p>
<p style="margin: 0in 0in 0pt">The challenge for employers is ensuring that this lawful policy is &ldquo;neutrally applied.&rdquo;&nbsp;During the presidential debate season, an employer can expect to see e-mail cheering and lambasting the candidates, encouraging co-workers to register for a particular party, and attacking or advocating planks in party platforms.&nbsp;If such e-mail traffic goes unpunished even though it violates the company&rsquo;s ban on political activity over the corporate e-mail network, the trap may be laid for a successful unfair labor practice charge when months later employees are punished for exchanging e-mail about joining in a union-organized protest over a new work-related law advocated by the new President &mdash; whoever that might be.</p>
<p style="margin: 0in 0in 0pt">&nbsp;</p>
<p style="margin: 0in 0in 0pt">For further analysis on the GC's Guidelines, please see <a href="http://www.littler.com/PressPublications/Lists/ASAPs/DispASAPs.aspx?List=edb4a871%2D9e73%2D4eae%2Dbf81%2D3d045b6ede6d&amp;ID=1280">Littler ASAP: Can a Bumper Sticker Get You Bumped? NLRB's General Counsel Issues Guidelines on Political Advocacy</a> by Frank W. Buck and Richard L. Sloane.</p>
<p style="margin: 0in 0in 0pt">&nbsp;</p>]]></description>
<link>http://privacyblog.littler.com/2008/08/articles/labor-relations/enforcing-a-ban-on-political-activity-over-your-corporate-network-risks-violating-the-nlra/</link>
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<category>Electronic Monitoring</category><category>Electronic Resources Policy</category><category>Email Communications</category><category>Internet Communications</category><category>Labor Relations</category><category>NLRA</category><category>Presidential Campaign</category><category>Union Activities</category>
<pubDate>Mon, 18 Aug 2008 21:30:41 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>What To Do About Corporate &quot;Twitter&quot;?</title>
<description><![CDATA[<p>Some companies, like on-line retailer <a href="http://www.zappos.com/">Zappos.com</a>, are sponsoring corporate twitter sites.&nbsp;What is &ldquo;twitter&rdquo;?&nbsp;According to <a href="http://twitter.com/">Twitter.com</a>, &ldquo;twitter&rdquo; is &ldquo;a service for friends, family, and co&ndash;workers to&nbsp;communicate and stay connected through the exchange of quick, frequent answers to one simple question: &ldquo;<strong>What are you doing?</strong><span><strong>&rdquo;</strong>&nbsp;A review of <a href="http://twitter.zappos.com/employee_tweets">Zappos&rsquo; twitter site</a> suggests the answer to that question rarely is &ldquo;working.&rdquo;&nbsp;Are Zappos employees unwittingly creating the justification for terminating their employment, or has Zappos&mdash;in an effort to foster unrestrained twittering&mdash;assured its employees that their &ldquo;twitter&rdquo; would not be used against them in a court of law?</span></p>
<p>We don&rsquo;t know the answer to those questions, but we do know that any employer seeking to cater to the &ldquo;twitterites&rdquo; in its workforce should first consider some tough legal issues.&nbsp;How will the company react when an employee twitters that she is &ldquo;organizing a union&rdquo; or &ldquo;complaining to her buddies about all that overtime&rdquo;?&nbsp;Would a twitterite ever be so frank or uncool?&nbsp;How does a business respond to a twitter record that, in fact, does show that an employee seems always to be doing something other than work during working hours?&nbsp;Twitter actually is quite good for identifying slackers because each twitter post includes the date and time of posting.&nbsp;Yet this begs another question: How will the company extend a &ldquo;litigation hold&rdquo; to Twitter after receiving a preservation demand from a sophisticated plaintiff&rsquo;s lawyer who specifically identifies &quot;twitter&quot; as one category of information that purportedly must be preserved?</p>
The point of this post is not to provide answers, but rather to highlight that each new generation of &ldquo;cool corporate communications tools&rdquo; brings some tough legal issues to the forefront.&nbsp;Those issues should be thoroughly discussed before an employer rushes headlong into an embrace of the next new thing.]]></description>
<link>http://privacyblog.littler.com/2008/08/articles/internet-communications/what-to-do-about-corporate-twitter/</link>
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<category>Blogs</category><category>Corporate Communications Tools</category><category>Electronic Resources Policy</category><category>Internet Communications</category><category>Internet Communications</category><category>Litigation Hold</category><category>Microblogging</category><category>Social Networking</category><category>Union Organizing</category>
<pubDate>Fri, 01 Aug 2008 16:02:47 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>Connecticut Becomes Only the Second State to Mandate an Employee Data Protection Policy</title>
<description><![CDATA[<p>With the State of Connecticut reeling from a series of massive security breaches that have exposed the personal information of hundreds of thousands of state residents, Connecticut's Governor and General Assembly joined forces in mid-June to make Connecticut only the second state (after Michigan) to mandate that private employers publish a policy on the protection of employee Social Security numbers (SSNs). <a href="http://www.cga.ct.gov/2008/ACT/PA/2008PA-00167-R00HB-05658-PA.htm">The new Connecticut law</a> &mdash; entitled, &quot;An Act Concerning the Confidentiality of Social Security Numbers&quot; (the &quot;Act&quot;), and effective October 1, 2008 &mdash; also imposes on private employers a statutory duty to safeguard, and properly dispose of, personal information more broadly defined. <a href="http://www.littler.com/PressPublications/Lists/ASAPs/DispASAPs.aspx?List=edb4a871%2D9e73%2D4eae%2Dbf81%2D3d045b6ede6d&amp;ID=1253">Continue reading. . .</a></p>]]></description>
<link>http://privacyblog.littler.com/2008/06/articles/data-security/connecticut-becomes-only-the-second-state-to-mandate-an-employee-data-protection-policy/</link>
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<category>Data Security</category><category>Department of Consumer Protection</category><category>Identity Theft</category><category>Personal Information</category><category>Privacy Protection Policy</category><category>Social Security Numbers</category><category>State Privacy Legislation</category><category>Vendor Management</category>
<pubDate>Mon, 23 Jun 2008 16:07:26 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>QUON RULING NOT A SIGNIFICANT OBSTACLE TO EMPLOYERS&apos; ACCESSING TEXT MESSAGES</title>
<description><![CDATA[<p>The <a href="http://www.latimes.com/business/la-me-text19-2008jun19,0,933444.story"><em>Los Angeles Times </em>reported</a> on June 19, 2008, that the Ninth Circuit&rsquo;s decision in <em><a href="http://privacyblog.littler.com/Quon v Arch Wireless.pdf">Quon v. Arch Wireless Operating Co.</a>,</em> &ldquo;sharply limited the ability of employers to obtain e-mails and text messages sent by employees on company-financed accounts.&rdquo;&nbsp;And many major news outlets echoed this&nbsp;sentiment: &quot;<a href="http://www.informationweek.com/news/security/privacy/showArticle.jhtml?articleID=208700666">Court Rules Employee Text&nbsp;Messages Are Private</a>,&quot; &quot;<a href="http://ap.google.com/article/ALeqM5ig7n6tQiGfN8ix9GlZiElRGz--gwD91D8UHG0">SF Court Protects Privacy of Work Communications</a>,&quot; &quot;<a href="http://news.bostonherald.com/news/national/general/view/2008_06_19_Stop_snooping_on_email__court_tells_some_nosy_bosses/srvc=home&amp;position=recent">Stop Snooping on Email, Court Tells Some Nosy Bosses</a>.&quot; However, the assertion of the LA Times reporter, while literally true, is pure hyperbole when viewed in the context of a real-world workplace.</p>
<p>The Ninth Circuit ruled in <em>Quon</em> that a text-message provider, Arch Wireless, violated the federal <a href="http://www.usdoj.gov/criminal/cybercrime/ECPA2701_2712.htm">Stored Communications Act</a> (the &ldquo;Act&rdquo;) by disclosing to the City of Ontario Police Department sexually explicit text messages sent by Sgt. Quon using a City-issued text-message pager, <em>even though the City was the subscriber on the service contract</em>.&nbsp;The Court explained that the Act prohibits providers of an &ldquo;electronic communication service&rdquo; &mdash; Internet Service Providers (ISPs) and text messages services, for example&nbsp;&mdash; from disclosing stored e-mail or text messages without the consent of the sender or recipient.&nbsp;At first blush, this ruling appears to present a dramatic shift in the balance of power between employers and employees in the spy vs. spy world of workplace monitoring.</p>
<p><em>Not so fast</em>:&nbsp;Employers can easily <em>and lawfully</em> circumvent the Court&rsquo;s ruling.&nbsp;Employers, for example, can prohibit employees from conducting any company business other than over the corporate network, and they can limit company-issued electronic devices to those, such as a Blackberry, that can be configured to route all communications through the corporate network.&nbsp;Notably, the Ninth Circuit&rsquo;s decision expressly reaffirmed the well established rule that employers can defeat an employee&rsquo;s expectation of privacy by distributing a policy unambiguously stating that employees communications using corporate resources will be monitored and are not private.</p>]]><![CDATA[<p>Of course, many employers in today&rsquo;s world do provide cell phones with text-message capability.&nbsp;That does not mean that employees now can text with impunity.&nbsp;The Ninth Circuit&rsquo;s decision addresses only access to the <em>content</em> of text messages stored at the provider.&nbsp;The decision imposes no limit on an employer&rsquo;s obtaining transactional data, such as number of characters used, number of messages sent, or cost of service.</p>
<p>In any event,&nbsp;employers who think they may want to review their employees&rsquo; text messages need only condition payment for the cell phone, or for the service, on the employee&rsquo;s giving written consent to the provider to disclose text messages to the employer;&nbsp;employees who don&rsquo;t give consent and wish to keep their text messages private would have to pay for the service out of their own pocket. How many employees will be willing to pay $100 or more monthly to be able to send dirty text messages (especially with gas at $4 per gallon)?</p>
<p>There is yet another solution for employers.&nbsp;The Ninth Circuit&rsquo;s ruling imposes no restriction on an employer&rsquo;s review of text messages stored on company-issued cell phones.&nbsp;As long as the employer&rsquo;s electronic resources policy notifies employees that text messages will be searched, the Ninth Circuit&rsquo;s ruling actually can be used to defeat any privacy-based claim by an employee based upon such a review.&nbsp;In addition, as computer forensic capabilities improve and cell phone memory chips expand, these types of cell phone examinations could easily become routine.</p>
<p>The case <em>is</em> a cautionary tale on another point.&nbsp;The Ninth Circuit also addressed the question whether the City violated Sgt. Quon&rsquo;s privacy expectations by reviewing his text messages <em>after</em> receiving them from Arch Wireless.&nbsp;On this point, the court noted (as I mentioned above) that in the normal course, the City&rsquo;s &ldquo;Computer Use, Internet and E-Mail Policy&rdquo; would have defeated Sgt. Quon&rsquo;s privacy-based claim.&nbsp;However, the police lieutenant responsible for overseeing the City&rsquo;s text-message program had established an informal policy, communicated orally to Sgt. Quon, that the City would <em>not</em> read an officer&rsquo;s text messages to determine whether they were personal or business-related so long as the officer paid for any over charges.&nbsp;The Ninth Circuit ruled that Sgt. Quon reasonably relied on this informal policy when he sent personal text messages using his City-issued pager, believing that the messages would remain private.&nbsp;Even though the City is a public employer, this holding is most likely is transferable to the private workplace.</p>
<p><em>Bottom line #1</em>:&nbsp;Employers first need to evaluate whether reviewing messages stored with a service provider is in the employer&rsquo;s interest.&nbsp;Corporate culture or potential employee rebellion potentially are significant countervailing factors.&nbsp;If the interest is strong enough, then the employer can execute any of the strategies described above to meet those objectives.</p>
<p><em>Bottom line #2</em>:&nbsp;Instruct your IT personnel and others responsible for workplace monitoring not to make representations to employees that your business&rsquo; electronic resources policy will <em>not</em> be followed.&nbsp;<a href="http://privacyblog.littler.com/2007/08/articles/electronic-resources-policy-1/its-time-to-dust-off-your-use-of-electronic-resources-policy/">Consider modifying your electronic resources policy</a> to state that it can not be modified except by a written communication by a senior executive.</p>
<p>For further analysis of the Quon case, please see <a href="http://www.littler.com/PressPublications/Lists/ASAPs/DispASAPs.aspx?List=edb4a871%2D9e73%2D4eae%2Dbf81%2D3d045b6ede6d&amp;ID=1261">Littler ASAP: Employee Text Messages Are Not Inviolate: Understanding and Navigating the Ninth Circuit's Decision in Quon v. Arch Wireless Operating Company</a> by Philip L.&nbsp;Gordon and Justin A. Morello.</p>]]></description>
<link>http://privacyblog.littler.com/2008/06/articles/electronic-monitoring/quon-ruling-not-a-significant-obstacle-to-employers-accessing-text-messages/</link>
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<category>Arch Wireless</category><category>Cell Phones</category><category>Electronic Monitoring</category><category>Electronic Resources Policy</category><category>Email Communications</category><category>Federal Privacy Legislation</category><category>Fourth Amendment</category><category>Internet Service Providers</category><category>Quon</category><category>Stored Communications Act</category><category>Text Messaging</category>
<pubDate>Fri, 20 Jun 2008 07:54:26 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>Philip Gordon Answers Questions About Workplace Privacy Issues</title>
<description><![CDATA[<p>Philip Gordon will present at the&nbsp;<a href="https://www.privacyassociation.org/index.php?option=com_content&amp;task=view&amp;id=1513&amp;Itemid=138#philipGordon">International Association of Privacy Professionals'</a>&nbsp;(IAPP) human resources event on June 17 on the topics <a href="https://www.privacyassociation.org/index.php?option=com_content&amp;task=view&amp;id=1495">&quot;Sex Offenders, Terrorists, And Video Resumes: How Far Can You Go To Get Information About Prospective, Current, And Former Employees?&quot;&nbsp;and &quot;It's 10:00 AM: Do You Know Where Your Employees Are And What They Are Doing?&quot;</a>&nbsp;Below, Mr. Gordon answers questions about workplace privacy.<br />
&nbsp;<br />
<strong>IAPP</strong>: The IAPP is sponsoring its first ever Practical Privacy Series on Human Resources (HR) privacy. Why should privacy professionals be concerned about HR privacy? <br />
<br />
<strong>Philip Gordon</strong>: There are many reasons. Here are just a few: First, privacy breaches involving employees are becoming a much more significant risk to organizations. Virtually every security breach involving employees triggers a notice obligation because of the prevalence of Social Security numbers, driver&rsquo;s license numbers and financial account information in corporate HR departments. Also, sensitive health and disciplinary information can be much more easily disseminated through social networking sites or Web postings, raising the risks of litigation and substantial damages awards. <br />
<br />
Second, employees are more likely to respect consumer privacy in an organization that is concerned about employee privacy. Demonstrating a commitment to addressing HR privacy issues establishes a culture that will enhance protection of consumer data. <br />
<br />
Third, an employer&rsquo;s commitment to HR privacy can provide an edge in recruiting and retaining employees, especially younger employees. In April 2007, Littler Mendelson and the Ponemon Institute published a study entitled &ldquo;<a href="http://privacyblog.littler.com/Privacy Age Gap White Paper (2).pdf">Workplace Survey on the Privacy Age Gap</a>.&rdquo; The study revealed that 85 percent of respondents under the age of 30 believed that their employer&rsquo;s commitment to employee privacy was important, but only 20 percent believed that their employer was committed to protecting their privacy. Perhaps more to the point, 27 percent of respondents under age 30 said that they would find another job if their employer committed what they perceived to be a privacy violation. <br />
<br />
Finally, HR privacy tends to fall into the gap between the chief privacy officer&rsquo;s and the human resources director&rsquo;s areas of responsibility. By way of illustration, in the Littler/Ponemon study, two-thirds of respondents said that their employer had a consumer privacy policy, but only 22 percent stated that their employer had an employee privacy policy. Along the same lines, only 6 percent of respondents said that they would contact a privacy professional in their organization if they had a question about workplace privacy. <br />
<br />
<strong>IAPP</strong>: What do you see as some of the cutting-edge issues in the area of HR privacy? <br />
<br />
<strong>Philip Gordon</strong>: Ironically, some of the most cutting-edge issues arise out of relatively public conduct on the Internet, such as social networking and blogging. Many employees perceive their off-duty blogging and social networking as private, but their postings often can have a significant impact on the workplace, for example, when they post photos of themselves with guns or in sexually provocative poses. Another example of this somewhat ironic twist on &ldquo;privacy&rdquo; can be seen when employers attempt to introduce location tracking devices into the workplace. The privacy implications of electronic monitoring also are becoming increasingly complex as employees rely more heavily on personal cell phones, PDAs, and Web-based e-mail accounts to conduct company business. Gary Clayton, founder of the <a href="http://www.privacycg.com/">Privacy Compliance Group</a>, and I are going to delve into these issues in our presentations at the Practical Privacy Series, respectively entitled &ldquo;It&rsquo;s 10 AM: Do You Know Where Your Employees Are and What They Are Doing?&rdquo; and &ldquo;Sex Offenders, Terrorists and Video R&eacute;sum&eacute;s: How Far Can You Go to Get Information About Employees?&rdquo; <br />
<br />
<strong>IAPP</strong>: So much of the focus on consumer privacy revolves around data protection. How is data protection implicated in the area of HR Privacy? <br />
<br />
<strong>Philip Gordon</strong>: Organizations tend to have more sensitive information about their employees than about their customers. State notice and data security laws have forced employers to focus more attention on safeguarding employee data. Global employers accustomed to the greater emphasis on employee data protection in the European Union also are turning their attention to employee data protection. Two of the presentations at the HR Practical Privacy Series will focus on these issues. Peter Rabinowitz, Privacy, Governance &amp; Risk Compliance Consultant at <a href="http://www.pwc.com/extweb/home.nsf/docid/32E963D76D9414FD852573F3005CE7AA?wt.ac=GHP_US">PricewaterhouseCoopers, LLP</a> and Lydia Payne-Johnson, CIPP, Financial Services Privacy Consultant at PricewaterhouseCoopers and former CPO at <a href="http://www.morganstanley.com/">Morgan Stanley</a>, will explain how to conduct an HR privacy risk assessment. Brian O&rsquo;Conner, former CPO at <a href="http://eastmankodak.com/">Eastman Kodak</a>, and Rick Dakin, founder of <a href="http://coalfiresystems.com/">Coalfire Systems</a>, will present on security incident response when a breach involves employee data. <br />
<br />
<strong>IAPP</strong>: Congress recently put the spotlight on the privacy of employee health information by enacting the <a href="http://www.opencongress.org/bill/110-h493/show">Genetic Information Non-Discrimination Act (GINA)</a>. What is the current regulatory environment in the area of employee health information privacy and why is it important for privacy professionals to understand that environment? <br />
<br />
<strong>Philip Gordon</strong>: Employee health information is subject to a very complex regulatory environment involving a variety of federal and state laws in addition to GINA. Employers are being inundated with employee health information as the American workforce ages. Employers also are increasingly relying upon drug and alcohol tests to weed out applicants and employees who might pose a threat to sensitive customer and employee data. Understanding the interplay of these health privacy laws and the web of restrictions on drug and alcohol testing is particularly important for employers because breaches of privacy in this area often result in litigation. <a href="http://sfrvmsptwwqa/Lists/Attorneys/DispAttorney.aspx?tkid=01451">Nancy Delogu</a>, a partner at Littler Mendelson and a national expert on drug and alcohol testing, will be addressing this complex area of privacy at the Practical Privacy Series in a presentation entitled, &ldquo;HIPAA, FMLA, ADA, CMIA: How to Handle Employee Health Information and Drug and Alcohol Testing in Compliance with Confidentiality Requirements.&rdquo; <br />
&nbsp;</p>]]></description>
<link>http://privacyblog.littler.com/2008/06/articles/conferences/philip-gordon-answers-questions-about-workplace-privacy-issues/</link>
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<category>Conferences</category><category>Data Security</category><category>Electronic Monitoring</category><category>Federal Privacy Legislation</category><category>Genetic Information Nondiscrimination Act</category><category>Human Resources</category><category>Medical</category><category>Social Networking</category><category>Social Security</category>
<pubDate>Wed, 11 Jun 2008 08:05:01 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>Potential Trap for Unsuspecting Employers in the Proposed Genetic Anti-Discrimination Law</title>
<description><![CDATA[<p>On&nbsp;April 25, 2008,&nbsp;<a href="http://www.house.gov/">the House</a> passed <a href="http://www.govtrack.us/congress/billtext.xpd?bill=h110-493">H.R. 493, The Genetic Information Nondiscrimination Act of 2008 (GINA)</a>, a bill that <a href="http://www.whitehouse.gov/president/">President Bush</a> is expected to sign barring private employers from engaging in genetic discrimination. On first read, I have spotted at least one potential trap for unsuspecting employers if the bill is enacted <a href="http://privacyblog.littler.com/GINA 2008_HR 493.pdf">as drafted</a>. <br />
<br />
Section 206(b) of the Act permits disclosure of &quot;genetic information&quot; in only very limited circumstances, which do not include responding to a subpoena or a civil discovery request. Employment litigators, particularly on the defense side, commonly subpoena personnel files, including all medical information from a plaintiff's former employers -- for example, to test a plaintiff's allegation that the defendant/current employer's alleged actions caused emotional distress. Under the bill, as written, an employer who inadvertently produces &quot;genetic information&quot; in response to such a subpoena would violate the Act because the statute does not require a knowing disclosure to support a claim. <br />
<br />
The possibility of an inadvertent disclosure of &quot;genetic information&quot; is not hypothetical. As defined in the House bill, that term encompasses &quot;the manifestation of a disease or disorder in family members&quot; of an employee, which could include, for example, an <a href="http://www.dol.gov/esa/whd/fmla/">FMLA</a> certification stating that an employee needs FMLA leave because a spouse or child has <a href="http://en.wikipedia.org/wiki/Sickle_Cell_Anemia">sickle-cell anemia</a> or <a href="http://en.wikipedia.org/wiki/Tay-Sachs_disease">Tay-Sachs disease</a>. <br />
<br />
If the bill is enacted as written, employers should strongly consider screening all medical information upon receipt to determine whether that information might fall within the broad definition of &quot;genetic information.&quot; If so, the information should be filed separately from all other medical information with a note that the information should not be produced except in response to a court order. <br />
&nbsp;</p>
<p>For a more detailed discussion of this Act, please see <a href="http://www.littler.com/PressPublications/Lists/ASAPs/DispASAPs.aspx?List=edb4a871%2D9e73%2D4eae%2Dbf81%2D3d045b6ede6d&amp;ID=1236">Littler ASAP:&nbsp;Genetic Antidiscrimination Law Creates New Compliance Challenges for Employers</a> by Philip L. Gordon and Jennifer L. Mora.</p>]]></description>
<link>http://privacyblog.littler.com/2008/05/articles/another-category/potential-trap-for-unsuspecting-employers-in-the-proposed-genetic-antidiscrimination-law/</link>
<guid isPermaLink="false">http://privacyblog.littler.com/2008/05/articles/another-category/potential-trap-for-unsuspecting-employers-in-the-proposed-genetic-antidiscrimination-law/</guid>
<category>Confidendial Medical Information</category><category>FMLA</category><category>Federal Privacy Legislation</category><category>Genetic Information</category><category>Genetic Information Nondiscrimination Act</category><category>Genetic Testing</category><category>HR 493</category><category>Inadvertent Disclosure</category><category>Medical Information</category><category>Personnel Files</category><category>Subpoena</category>
<pubDate>Fri, 02 May 2008 12:04:21 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>Employers&apos; Efforts To Combat Cybersmear Hit The First Amendment Shield</title>
<description><![CDATA[<p>The balance of power has shifted.&nbsp;In the &ldquo;old days&rdquo; -- before the Internet explosion -- a disgruntled current or former employee did not have many outlets.&nbsp;She might complain to a spouse, a cadre of sympathetic co-workers or a union representative.&nbsp;But her employer had little fear that her scalding criticism of her direct report, the company&rsquo;s business strategy or senior management would be front-page news or fodder for radio talk shows.</p>
<p>In today&rsquo;s world of blogs, personal Web pages, chat rooms, and message boards, that dynamic has been flipped.&nbsp;Employees &mdash; and particularly terminated, former employees &mdash; are venomously trashing their employers in cyberspace, where anyone who wants to &ldquo;tell all&rdquo; can speak freely.&nbsp;Employers have been left desperately searching for the answer to one simple question:&nbsp;&ldquo;How can I shut that guy up?&rdquo;</p>
<p>A decision published by the <a href="http://www.courtinfo.ca.gov/courts/courtsofappeal/">California Court of Appeal</a> earlier this month, <em><a href="http://privacyblog.littler.com/Krinsky.pdf">Krinsky v. Doe 6</a>, </em>highlights one of the major obstacles to squelching these silicon diatribes, often referred to as &ldquo;cybersmear.&rdquo;&nbsp;Who do you shut down?&nbsp;Most current and former employees venting on the Web are cagey enough to hide behind anonymity or veiled identity.&nbsp;In <em>Krinsky, </em>for example, the offending poster dubbed the plaintiff, a departing senior executive, &ldquo;boobs&rdquo; and said that he would &ldquo;reciprocate felatoin [sic] with [her] even though she has fat thighs, a fake medical degree, 'queefs' and ... poor feminine hygiene&rdquo; but, for obvious reasons, did not take personal responsibility for this juvenile comment.</p>
<p>The <em>Krinsky </em>plaintiff, like other business people on the receiving end of an anonymous or pseudonymous diatribe, are left knocking on the typically sealed door of the Internet Service Provider (ISP) that hosts the server where the post resides.&nbsp;The ISPs, fulfilling assurances of confidentiality in their subscriber agreement or complying with obligations imposed by the <a href="http://www4.law.cornell.edu/uscode/18/pIch121.html">Stored Communications Act</a>, typically will disclose the identity of an anonymous or pseudonymous user posting content only in response to a subpoena or court order.&nbsp;The ISP also typically will put its subscriber on notice that a subpoena has been served to give the subscriber an opportunity to ask the issuing court to quash the subpoena.</p>
<p>No matter how obnoxious their posting, current and former employees who speak anonymously or pseudonymously on the Web arrive in court with the upper hand; they are cloaked in the protective garb of the First Amendment.&nbsp;The First Amendment does <em>not</em> protect cybersmearing employees from being terminated (albeit anti-retaliation statutes and other statutes might, depending upon the content of the post).&nbsp;Rather, the First Amendment restricts the power of the judiciary to issue a speech-squelching injunction.</p>]]><![CDATA[<p>In <em>Krinsky, </em>the Court announced a new test applicable in California (where many Silicon Valley-spawned ISPs happen to be located) for deciding whether a subpoena seeking to uncover the identity of an allegedly libelous poster should be quashed.&nbsp;The defamation plaintiff must (a) show that she tried to notify the anonymous or pseudonymous poster of the subpoena &mdash; for example, by posting a notice on the blog where the cybersmear appeared, and (b) establish a <em>prima facie</em> case of defamation.</p>
<p>In most circumstances, Point (b) means the target of the cybersmear must establish that the libelous statement is factual (as opposed to non-actionable opinion) and that the libel damaged the plaintiff, <em>e.g., </em>caused plaintiff to lose her job or damaged a customer relationship.&nbsp;These standards can be difficult to satisfy.&nbsp;In <em>Krinsky</em>, for example, the court held that the cybersmear fell &ldquo;into the category of crude, satirical hyperbole which, while reflecting the immaturity of the speaker, constitute[s] protected opinion under the First Amendment.&rdquo;&nbsp;Even if a plaintiff, like Krinsky, is the target of an outright factual lie, she often will find it difficult, if not impossible, to link any economic loss to what most likely is a relatively obscure Internet post.</p>
<p><em>Krinsky </em>teaches that in most cases the target of cybersmear is better off turning the proverbial other cheek (or finding a padded room in which to vent) than resorting to the court system for relief.&nbsp;Eventually, the scurrilous diatribe will be washed away in the muck of self-expression that fills the Web.</p>]]></description>
<link>http://privacyblog.littler.com/2008/02/articles/internet-communications/employers-efforts-to-combat-cybersmear-hit-the-first-amendment-shield/</link>
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<category>First Amendment</category><category>Internet Communications</category><category>Libel</category><category>Stored Communications Act</category>
<pubDate>Tue, 19 Feb 2008 15:16:55 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>Are the Medical Records of Deceased Employees Off Limits?</title>
<description><![CDATA[The recent death of <a href="http://mlb.mlb.com/index.jsp">Major League Baseball</a> pitcher Joe Kennedy is a tragic reminder that employees die.&nbsp; However, in many ways, the employment relationship lives on, albeit under different terms.&nbsp; <span>Estates may need to be administered.&nbsp; Law enforcement may need to investigate the cause of death.&nbsp; Children may need to know if their deceased parent was diagnosed with a genetically transmitted disease.&nbsp; How are employers supposed to respond to these requests?&nbsp; More pointedly, do deceased employees have any privacy rights in their health information?&nbsp; The short answer is &ldquo;yes&rdquo;.</span>]]><![CDATA[<p>Under the <a href="http://www.cdc.gov/mmwr/preview/mmwrhtml/m2e411a1.htm">HIPAA Privacy Rule</a>, the deceased have virtually the same privacy rights as the living.&nbsp; In other words, a deceased employee&rsquo;s <a href="http://en.wikipedia.org/wiki/Protected_health_information">protected health information</a> generally can not be disclosed without the authorization of the decedent&rsquo;s personal representative.&nbsp; Whether someone can act as a personal representative depends upon applicable state law, which typically limits personal representatives to a current surviving spouse or a court-appointed executor of the deceased&rsquo;s estate.&nbsp; Employers often will be required to confer with the personal representative before responding to a request for the dead employee&rsquo;s medical records &mdash; even if the request comes from someone close to the decedent, such as a child or an attorney representing the employee in litigation against the employer.</p>
Employers should bear in mind that the HIPAA Privacy Rule applies only to health information created or received by, or on behalf of, a HIPAA-covered plan, <em>i.e., </em>a self-insured group health, dental or vision plan, a health care reimbursement flexible spending account, or an employee assistance program.&nbsp; For other medical information, such as sick leave requests and reasonable accommodation and workers&rsquo; compensation information, employers will need to look to state law or the confidentiality provisions of the <a href="http://www.usdoj.gov/crt/ada/">Americans with Disabilities Act</a>.&nbsp; As a general rule, however, these statutes follow the same scheme as HIPAA for disclosing the health information of a deceased employee.]]></description>
<link>http://privacyblog.littler.com/2008/02/articles/medical-information/are-the-medical-records-of-deceased-employees-off-limits/</link>
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<category>ADA</category><category>Deceased Employee</category><category>Federal Privacy Legislation</category><category>Genetic Information</category><category>HIPAA</category><category>Medical Information</category><category>Protected Health Information</category>
<pubDate>Mon, 04 Feb 2008 11:54:07 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>NLRB Broadens Employers&apos; Ability To Ban Union Communications Using Corporate E-Mail</title>
<description><![CDATA[<p>In a highly anticipated decision, the National Labor Relations Board has emphatically landed on the side of employers whose policies bar employees from using corporate e-mail resources for union activities.</p>
<p>In <em><a href="http://privacyblog.littler.com/GuardPublishing.pdf">The Guard Publishing Co. d/b/a The Register Guard</a>, </em>the Board, in a 3-2 decision, held that &ldquo;employees have no statutory right to use an employer&rsquo;s equipment or media for Section 7 communications.&rdquo;&nbsp; Section 7 of the National Labor Relations Act &nbsp;encompasses communications about virtually all union activities by employees, including solicitation, organizing, grievances, picketing, strikes, and discussions about the terms and conditions of employment.&nbsp; In light of this ruling, an employer may, in the words of the Board, &ldquo;lawfully bar employees&rsquo; nonwork-related use of its e-mail systems,&rdquo; including use for union activities.</p>
<p><strong>There is a caveat</strong>, but as defined by the Board, the caveat is a narrow one:&nbsp; Employers can not act &ldquo;in a manner that <em>discriminates</em> against Section 7 activity.&rdquo; (emphasis supplied).&nbsp; Significantly, the<em> Guard Publishing</em> decision substantially narrows the prior definition of &ldquo;discrimination&rdquo; for purposes of analyzing whether an e-mail policy (or any other policy restricting Section 7 activities) on its face, or as enforced by the employer, interferes with Section 7 rights.</p>]]><![CDATA[<p>Under prior precedent, the Board would find &ldquo;discrimination&rdquo; where, for example, an employer disciplined an employee for using corporate resources to send union-related e-mail but permitted <em>any other</em> e-mail communications unrelated to work, such as invitations to bridal showers, recruiting for fantasy football leagues, or solicitations for charitable contributions.&nbsp; Because almost every employer, upon close scrutiny, allows some e-mail unrelated to work &mdash; even if the &ldquo;official&rdquo; policy prohibits e-mail unrelated to work&nbsp;&ndash; this definition&nbsp;of &ldquo;discrimination&rdquo; effectively prevented employers from enforcing restrictions on union-related communications using corporate e-mail systems.</p>
<p>The Board overruled this prior precedent, explaining that &ldquo;unlawful discrimination consists of disparate treatment of activities or communication of a similar character because of their union or other Section 7-protected status.&rdquo;&nbsp; The Board provided several examples to illustrate this much narrower definition of &ldquo;discrimination&rdquo;:&nbsp;&nbsp;&ldquo;an employer clearly would violate the [NLRA] if it permitted employees to use e-mail to solicit for one union but not another, or if it permitted solicitation by antiunion employees but not by prounion employees.&rdquo;&nbsp; By contract, the Board explained, any of the following policies would be permissible (<em>i.e.,</em> non-discriminatory), even if the policy incidentally interfered with union communications:</p>
<p><span>&Oslash;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>A policy permitting only business-related communications</p>
<p><span>&Oslash;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>A policy barring all solicitations</p>
<p><span>&Oslash;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>A policy permitting only charitable solicitations</p>
<p><span>&Oslash;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>A policy permitting solicitations only of a personal nature</p>
<p>The one remaining catch is that an employer&rsquo;s motivation for line-drawing can not be anti-union animus.&nbsp; In other words, an employer can not promulgate a policy that permits only charitable solicitations as a subterfuge for suppressing union-related communications over the corporate e-mail system.</p>
<p>What does <em>Guard Publishing </em>mean, in practical terms, for employers?</p>
<p>First, existing corporate e-mail policies most likely do <em>not</em> need to be revised (except in the unlikely event that the policy expressly prohibits union-related communications while permitting communications related to other membership organizations).&nbsp; Employers should review their existing polices to ensure that they comply with the Board&rsquo;s decision in <em>Guard Publishing.</em></p>
<p>Second, employers who revise their e-mail policy, or prepare one for the first time, <em>can</em> impose broad prohibitions, such as e-mail only for work-related purposes, even if the prohibition incidentally interferes with Section 7 communications.</p>
<p>Third, when promulgating a new or revised e-mail policy, employers should have legitimate, non-discriminatory justification for their line drawing, such as preserving server space, protecting against computer viruses, dissemination of confidential information, preventing losses of productivity, and avoiding company liability for employees&rsquo; inappropriate e-mail.</p>
<p>Fourth, before disciplining an employee for using corporate e-mail to communicate about union-related activities, an employer should confirm that the communication, in fact, violated existing policy.&nbsp; In <em>Guard Publishing, </em>the NLRB found that the employer had violated the NLRA by disciplining an employee who sent an e-mail which did relate to union matters but did not solicit employees to join the union and, therefore, did not violate the newspaper&rsquo;s policy barring &ldquo;non-job-related solicitations.&rdquo;</p>
<p>Fifth, employers <em>can</em> discipline employees for using corporate e-mail to send union-related communications in violation of the employer's e-mail policy as long as employees engaged in similar conduct also are disciplined.&nbsp; In other words, an employee can be disciplined for soliciting union participation only if employees who solicit participation in other membership organizations also are, or will be, disciplined.&nbsp; Employers should implement procedures to ensure that they enforce their e-mail policy in a non-discriminatory manner.</p>
<p>The Board&rsquo;s decision may be appealed.&nbsp;We will continue to comment on developments in this important case.&nbsp; (For more in-depth analysis of this decision, see Littler ASAP &quot;<a href="http://www.littler.com/PressPublications/Lists/ASAPs/DispASAPs.aspx?List=edb4a871%2D9e73%2D4eae%2Dbf81%2D3d045b6ede6d&amp;ID=1215">NLRB Rules That Employers May Implement a Corporate E-mail Policy That Has the Effect of Barring Union-Related Communications</a>&quot; by Philip Gordon and Michael Mankes.)</p>]]></description>
<link>http://privacyblog.littler.com/2007/12/articles/email-communications-1/nlrb-broadens-employers-ability-to-ban-union-communications-using-corporate-email/</link>
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<category>Discrimination</category><category>Electronic Resources Policy</category><category>Email Communications</category><category>Guard Publishing</category><category>Labor Relations</category><category>NLRB</category><category>Section 7</category><category>Union Activities</category>
<pubDate>Wed, 26 Dec 2007 14:11:33 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>Is Confidential Business Information Safe At 30,000 Feet?</title>
<description><![CDATA[<p>It will soon be easier to conduct business on airline flights, and a lot riskier from a privacy perspective.&nbsp; The <em>New York Times</em> ran a story the other day &ndash; &ldquo;<a href="http://query.nytimes.com/gst/fullpage.html?res=9F06E5D9133DF934A35751C1A9619C8B63">Some Airlines&nbsp;to Offer&nbsp;In-Flight Internet Service</a>&rdquo; &ndash; describing Jet Blue&rsquo;s plans to begin offering free in-flight e-mail and <a href="http://en.wikipedia.org/wiki/Instant_messaging">instant messaging</a> service. &nbsp;Several other airlines also have announced plans to offer Internet service on their planes.&nbsp; While the convenience may be welcome news to busy executives who criss-cross the country on non-stop business trips, employers should be concerned about the security of private workplace communications and confidential business information in the cramped confines of an airline cabin. &nbsp;</p>
<a href="http://www.bts.gov/press_releases/2007/bts057_07/html/bts057_07.html">Consider the number and proximity of work-related travelers</a> &mdash;especially in business class.&nbsp; Now imagine linking the traveler&rsquo;s laptop or Blackberry to seat-back entertainment systems (<a href="http://query.nytimes.com/gst/fullpage.html?res=9F06E5D9133DF934A35751C1A9619C8B63">Virgin America has plans</a> to implement a system that allows passengers to send messages during a flight). &nbsp;And now envision your company&rsquo;s strategic business plan, or non-public profit figures, on display, like an in-flight movie.&nbsp; Add to this the passenger&rsquo;s oblivion to his surroundings and the scrutiny of other bored and seemingly harmless passengers. &nbsp;Without determined efforts, inadvertent in-flight disclosure of confidential business information could become as commonplace as <a href="http://www.privacyrights.org/ar/ChronDataBreaches.htm">data breaches</a> caused by stolen laptops.]]><![CDATA[<p>Internet and email communications are not the only high altitude privacy hazards.&nbsp; A colleague of mine recalls sitting on the tarmac during a flight delay and listening as a nearby passenger discussed very sensitive business information over a cell phone.&nbsp; Although the passenger did not identify his high-profile company by name, the content of the call made the identity easy to guess.&nbsp; This passenger might as well have been broadcasting his company&rsquo;s non-public, business tactics over the airplane&rsquo;s intercom.&nbsp;At the end of the flight, my colleague turned to the blabbermouth and said, &ldquo;If I were your boss, I&rsquo;d fire you, and if I were a shareholder in your company, I&rsquo;d sell your stock.&rdquo; </p>
<p>Before business executives start using on-board Internet access to conduct business, employers should examine the risks that this latest wave of technological conveniences creates.&nbsp; Bear in mind that the risks will include not just the possible inadvertent disclosure of confidential business information but also, for example, the possible continued storage of that information on the airline&rsquo;s <a href="http://en.wikipedia.org/wiki/Mail_server">e-mail servers</a> and the possible increased risk of interception during transmission.&nbsp; Once the service and the attendant risks are better understood, employers can modify existing electronic resources policies, or prepare new policies, to address the most recent risk to privacy in the wired business world.</p>]]></description>
<link>http://privacyblog.littler.com/2007/12/articles/electronic-resources-policy-1/is-confidential-business-information-safe-at-30000-feet/</link>
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<category>Confidential Business Information</category><category>Data Security</category><category>Electronic Resources Policy</category><category>Email Communications</category><category>Internet Privacy</category><category>Traveling Data</category>
<pubDate>Mon, 17 Dec 2007 14:41:20 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>Workplace Privacy and the MRSA &quot;Superbug&quot;</title>
<description><![CDATA[<p>The rumors are flying:&nbsp;The TV news ran a story last night on the evacuation and de-contamination of the local public school after one of the football players missed Saturday&rsquo;s game because of infection with the <a href="http://en.wikipedia.org/wiki/Mrsa">MRSA</a> Superbug.&nbsp; One of your employees happens to have a son on the football team, and she called in sick on the Monday after the game.&nbsp; Employees who work in the area of her cubicle have &ldquo;petitioned&rdquo; HR not to let the mother return to work until she has submitted written documentation from her physician that she is not infected or contagious.&nbsp; Where does HR even start to unravel the privacy concerns of the mother and her child, and how should those concerns be weighed against the health interests of the mother&rsquo;s co-workers?&nbsp;</p>
<p>The legal analyses related to this issue are among the most complex in the area of workplace privacy, involving the interplay of the <a href="http://www.ada.gov/pubs/ada.htm">Americans with Disabilities Act</a> (ADA); the <a href="http://www.dol.gov/esa/regs/statutes/whd/fmla.htm">Family and Medical Leave Act</a> (FMLA); the <a href="http://privacyblog.littler.com/HIPAALaw[1].pdf">Health Insurance Portability and Accountability Act of 1996</a> (HIPAA); state privacy statutes, such as <a href="http://privacyblog.littler.com/CMIA[1].pdf">California&rsquo;s Confidentiality of Medical Information Act</a>; state common law; and, at least in California, state constitutional law.&nbsp;</p>
<p>Before wading into this quagmire, HR professionals should consider the following guidelines for balancing the privacy interests of potentially infected workers and the health interests of co-workers.</p>]]><![CDATA[<p>These guidelines would apply regardless of the type of infection &mdash; <a href="http://en.wikipedia.org/wiki/Mrsa">MRSA</a>, <a href="http://en.wikipedia.org/wiki/Hepatitis_a">Hepatitis A</a>, <a href="http://en.wikipedia.org/wiki/Tb">TB</a>, <a href="http://en.wikipedia.org/wiki/Hiv">HIV</a>, <em>etc.</em></p>
<p>1.<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><u>Investigate</u>:&nbsp; Learn the facts; do not rely on rumors.</p>
<p>2.<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><u>Interview The Possibly Infected &nbsp;Employee</u>:&nbsp; If the facts indicate that an employee might be infected with the MRSA Superbug, designate a manager with the appropriate level of responsibility to get more information directly from the employee.</p>
<p>3.<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><u>Consult Counsel On How To Handle An Uncooperative Employee</u>:&nbsp;If the employee refuses to disclose information, consult counsel regarding whether the employee can be required to provide health information before taking any adverse action is against the employee.&nbsp; If the employee already has been sent home, promptly involve counsel to minimize or resolve any possible liability risks. &nbsp;</p>
<p>4.<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><u>Provide Notice Of Disclosure To A Cooperative Employee</u>:&nbsp; If an employee voluntarily discloses infection with MRSA, explain that (a) the employer may need to disclose limited information about the employee&rsquo;s health condition to those with a need to know, such as government health officials and health care providers of co-workers to take precautions against the spread of the infection and to facilitate any needed treatment of others, and (b) the employer will limit disclosure to those with a need to know and then will disclose only the minimum information necessary.</p>
<p>5.<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><u>Request Consent To Disclose</u>:&nbsp; Ask the employee for permission to make the limited disclosures described above.&nbsp; If the employee refuses to consent, tell the employee that the entity may have no choice but to share information about the infection with others but will do so only to the extent permitted or required by law.</p>
<p>6.<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><u>Avoid Identifying The Infected Employee</u>:&nbsp; When disclosing information about the infected employee, avoid identification by name except when necessary to protect the health of co-workers who might have been infected or as required by law.</p>
<p>7.<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span><u>Instruct Supervisors On Confidentiality And Retaliation Risks</u>:&nbsp; Instruct supervisors about the need to maintain the confidentiality of employee health information and provide guidance on how to respond to questions from other employees and supervisors so as to avoid undue panic and concern.&nbsp; Supervisors should be reminded of the need to avoid any claim of retaliation by the possibly infected employee or his/her family members.&nbsp; Educate supervisors on the spread of MRSA infections, types of treatment, and the Company&rsquo;s planned preventative steps.</p>
<p>There is no one-size-fits-all solution to the many complicated privacy issues that a Superbug infection in the workplace can raise.&nbsp; These guidelines, however, provide a starting point for what most likely will be a tense and fast-moving situation that raises a wide range of benefits issues and employment-related liability risks.&nbsp;</p>
<p>My colleagues in <a href="http://www.littler.com/PracticeAreas/Pages/WorkplaceSafety.aspx">Littler's Workplace Safety Practice Group</a>, Don Benson and Pete Rice, are OSHA experts who will be presenting a webinar on Wednesday, December 12, 2007, on how to reduce the risks of an MRSA outbreak in your workplace and how to respond when one occurs.&nbsp;</p>]]></description>
<link>http://privacyblog.littler.com/2007/12/articles/medical-information/workplace-privacy-and-the-mrsa-superbug/</link>
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<category>ADA</category><category>Articles</category><category>California</category><category>Confidentiality of Medical Information Act</category><category>FMLA</category><category>HIPAA</category><category>Infectious Diseases</category><category>Medical Information</category><category>OSHA</category><category>State Privacy Legislation</category><category>Workplace Safety</category>
<pubDate>Wed, 05 Dec 2007 13:23:17 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>Is &quot;Microchipping&quot; Employees Ever A Viable Option?</title>
<description><![CDATA[<p>The idea of mandatory &ldquo;microchipping&rdquo; &mdash; the practice of employers requiring&nbsp;employees to have a small computer chip inserted beneath the skin &mdash; triggers a high score on virtually any cringe meter.&nbsp; According to a <a href="http://privacyblog.littler.com/Privacy Age Gap White Paper.pdf">2007 study</a> conducted jointly by Littler Mendelson and the Ponemon Institute <a href="http://privacyblog.littler.com/Privacy Age Gap White Paper(1).pdf">(&ldquo;Workplace Survey on the Privacy Age Gap&rdquo;)</a> more than 90% of respondents, regardless of age, responded that mandatory microchipping by their employer would constitute a privacy violation.&nbsp;</p>
<p>Mirroring this sentiment, in early September, the <a href="http://www.legislature.ca.gov/">California Legislature</a> sent to <a href="http://gov.ca.gov/">Governor Schwarzenegger</a> for signature <a href="http://privacyblog.littler.com/SB 362 CA.pdf">a bill</a> which would prohibit any person from requiring, coercing or compelling &ldquo;any other individual to undergo the subcutaneous implanting of an identification device.&rdquo;&nbsp;[<strong>UPDATE</strong>:&nbsp; Governor Schwarzenneger <a href="http://www.govtech.com/gt/156351?topic=117688">signed the bill</a> into law].&nbsp; An &ldquo;identification device&rdquo; is defined as one capable of transmitting personal information by radio frequency <a href="http://en.wikipedia.org/wiki/Rfid">(RFID)</a> or other means.&nbsp;</p>
<p>The only surprise about this bill is that California &mdash; the state most protective of individual privacy &mdash; is not the first to ban mandatory microchipping legislatively.&nbsp; <a href="http://privacyblog.littler.com/North Dakota Microchips Law.pdf">North Dakota</a> and <a href="http://privacyblog.littler.com/WI Microchip Law.pdf">Wisconsin</a> grabbed that honor, passing prohibitions on mandatory microchipping in April and May 2006, respectively.&nbsp; Legislatures in seventeen other states &mdash; including Georgia, Michigan and New Jersey &mdash; are considering similar laws.&nbsp;</p>
From the employer&rsquo;s perspective, these bills are, in a sense, irrelevant.&nbsp; After all, what employer would dare risk the employee and public relations disaster of forcing employees to accept a microchip?]]><![CDATA[<p>The more challenging question for employers is when, if ever, should an employer offer microchipping as part of a purely voluntary program.&nbsp; Before answering that question, it is important to understand that the chip itself contains no personal information.&nbsp; Instead, the chip contains an encrypted identification number which is linked to a database, such as medical records stored at a hospital or for a health care provider.&nbsp; A signal emitted by the device transmits the number which then is used to access information corresponding to the person in whom the chip has been implanted.</p>
<p>Employees who might consider, and benefit from, voluntary implantation include:</p>
<ul>
    <li>Employees with a medical condition, such as epilepsy or diabetes, that could render them unconscious and in need of emergency medical attention; </li>
    <li>Employees who are at a heightened risk of significant memory loss, such as those with Alzheimer&rsquo;s disease, who might wander off-site; </li>
    <li>Employees, such as commercial pilots, miners and oil rig workers, at a heightened risk of a serious injury that could render them unconscious; </li>
    <li>Employees who need access to highly secured areas of a facility (albeit only as a voluntary alternative to some other form of identification; and </li>
    <li>Employees who travel to parts of the world where there is a high risk of being kidnapped and who prefer not to carry badges that reveal corporate affiliation. </li>
</ul>
<p>Employers and employees may be surprised that there actually are some potentially beneficial and sensible uses of microchipping.&nbsp; Microchipping highlights the need for &nbsp;employers and employees to get past the initial, knee-jerk reaction against workplace technologies that can be invasive of privacy, such as Global Position Systems (GPS) and camera phones.&nbsp; Rather, employers should focus on implementing such technology within the framework of policies and procedures that minimize or eliminate unnecessary intrusions while reaping the technology&rsquo;s benefits.</p>
There is one caveat with microchipping: &nbsp;On September 11, 2007, <a href="http://www.nytimes.com/2007/09/11/technology/11micro.html?_r=1&amp;oref=slogin"><em>The New York Times</em> wrote</a> about an <a href="http://ap.google.com/article/ALeqM5hYssebw3_FRuof2bdR1YdCo8OgXA">Associated Press report</a> suggesting that &ldquo;VeriChip [the maker of the implantable microchip] and federal regulators had ignored or overlooked animal studies raising questions about whether the chip or the process of injecting it might cause cancer in dogs and laboratory rodents.&rdquo;&nbsp; Both <a href="http://www.verichipcorp.com/">VeriChip</a> and the <a href="http://www.fda.gov/">Food and Drug Administration</a> denied this report, stating that &ldquo;there were no controlled scientific studies linking the chips to cancer in dogs or cats and that lab rodents were more prone than humans or other animals to developing tumors from all types of injections.&rdquo;&nbsp; An FDA spokeswoman added, &ldquo;At this time there appears to be no credible cause for concern.&rdquo;]]></description>
<link>http://privacyblog.littler.com/2007/10/articles/biometrics/is-microchipping-employees-ever-a-viable-option/</link>
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<category>Biometrics</category><category>Electronic Monitoring</category><category>Food &amp; Drug Administration</category><category>GPS</category><category>Health Care</category><category>Medical Identity Theft</category><category>RFID</category><category>State Privacy Legislation</category>
<pubDate>Wed, 03 Oct 2007 15:36:59 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>Employers Face New Compliance Challenges As Massachusetts Becomes the 39th State to Enact a Security Breach Notice Law</title>
<description><![CDATA[<p>Misdirected e-mail, lost and stolen laptops, and security flaws in corporate websites, when they expose employee personnel information to unauthorized individuals, are now more than a potential embarrassment; they are a legal compliance challenge, especially for multi-state employers. With Massachusetts recently becoming the 39th state to pass a notice-of-security-breach statute, it is just a matter of time before all fifty states require notice of a security breach. While these statutes share a common thread, their requirements can materially vary, complicating the determination whether an employer has a legal obligation to notify employees and, if so, the steps that the employer must take to discharge its legal responsibilities. <br />
<br />
Regrettably, it no longer is a matter of &quot;if&quot;, but &quot;when,&quot; human resources professionals and in-house counsel will be required to confront this legal compliance challenge. In <a href="http://privacyblog.littler.com/Ponemon_Survey_Results_Scott_and_Scott_FINAL1[1].pdf">a 2007 study</a> conducted by the <a href="http://www.ponemon.org/">Ponemon Institute</a>, a leading think tank on privacy and data protection, 85% of respondents had suffered a security breach within the previous 24 months, and 81% had been required to notify individuals of the breach. With the centralization and digitization of employees' personal data into computerized human resources information systems (HRIS), security breaches involving personnel information are likely to become increasingly common and involve ever larger numbers of current and former employees, raising the stakes each time a security breach occurs. <br />
<br />
Reviewing the provisions of the <a href="http://www.mass.gov/legis/laws/seslaw07/sl070082.htm">new Massachusetts notice law</a> with reference to the thirty eight notice statutes which preceded it helps to highlight the most significant similarities and the most salient differences among these laws. With a full view of the variegated, legislative landscape, employers can more readily determine when and how they are required to provide notice.&nbsp; Click here to download&nbsp;and continue reading&nbsp;full-length Litter Insight&nbsp;publication:&nbsp;&nbsp;<a href="http://www.littler.com/PressPublications/Lists/Insights/DispInsights.aspx?id=126">Employers Face New Compliance Challenges As Massachusetts Becomes the 39th State to Enact a Security Breach Notice Law.</a><br />
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<p>&nbsp;</p>]]></description>
<link>http://privacyblog.littler.com/2007/09/articles/data-security/employers-face-new-compliance-challenges-as-massachusetts-becomes-the-39th-state-to-enact-a-security-breach-notice-law/</link>
<guid isPermaLink="false">http://privacyblog.littler.com/2007/09/articles/data-security/employers-face-new-compliance-challenges-as-massachusetts-becomes-the-39th-state-to-enact-a-security-breach-notice-law/</guid>
<category>Data Security</category><category>Human Resources</category><category>Identity Theft</category><category>Massachusetts</category><category>State Privacy Legislation</category><category>Stolen Laptop</category>
<pubDate>Tue, 11 Sep 2007 15:15:25 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>It&apos;s Time To Dust Off Your &quot;Use Of Electronic Resources Policy&quot;</title>
<description><![CDATA[<p>Certain provisions of employer policies governing the use of electronic resources have become mantra:&nbsp; &ldquo;Employees should have no expectation of privacy in their e-mail or Internet use&rdquo;; &ldquo;Employer reserves the right to access, monitor, and review any communication sent or received using corporate communications resources&rdquo;; &ldquo;Corporate communications resources can not be used to send or receive harassing, pornographic, or offensive messages,&rdquo; <em>etc.</em>&nbsp; But, employers who do not want their policies to become anachronistic should review and update those policies regularly to stay abreast of new technologies and new uses of technologies flooding the workplace as well as recent developments in pertinent case law.&nbsp; Here are a few changes to consider.&nbsp; We will follow with more in future blog entries:</p>
<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>Blogging</u>:&nbsp; Blogging by employees is common.&nbsp; With more than <a href="http://www.sifry.com/alerts/archives/000493.html">70 million blogs</a> on the World Wide Web and nearly <a href="http://www.sifry.com/alerts/archives/000493.html">1.4 million new blog entries daily</a>, employers need to consider the impact that employee blogging may have on their business and workplace.&nbsp; Employers who do not endorse blogging should consider adding to their electronic resources policy a provision which bars employees from using corporate communications resources to view or post to any blog that is unrelated to work.&nbsp; Employers also should consider a <a href="http://privacyblog.littler.com/Corporate Counselor Blogging Article 2.pdf">separate blogging policy</a> to address off-duty blogging on the employee&rsquo;s own time.&nbsp;</p>
<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>Video In The Workplace:</u>&nbsp; That employee who has spent the last three hours glued to her computer monitor without pause may be watching <em><a href="http://en.wikipedia.org/wiki/Gone_with_the_Wind_(film)">Gone With The Wind</a></em>.&nbsp; According to <a href="http://www.pewinternet.org/PPF/r/219/report_display.asp">a recent Pew Foundation study</a>, 57% of online adults have used the Internet to watch or download video, and 19% do so on a typical day.&nbsp; Three-quarters of broadband users (74%) who enjoy high-speed connections at both home and work watch or download video online.&nbsp; Employers who do not currently prohibit viewing or downloading video unrelated to work should now consider doing so before &ldquo;bandwidth hogs&rdquo; interfere with business operations.</p>
<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>Web-Based E-Mail</u>:&nbsp; According to <a href="http://www.nytimes.com/2007/01/11/technology/11email.html?ex=1188532800&amp;en=9780b4720e3b05ea&amp;ei=5070">a report in the <em>New York Times</em></a> earlier this year, employees frequently rely on their personal Web-based e-mail accounts to conduct business or to store business-related material.&nbsp; This trend raises a host of issues for employers including the inability to monitor the messages, if necessary, and the difficulty of preserving the messages as part of the litigation hold process.&nbsp; Employers should consider barring employees from using personal Web-based e-mail for business purposes.</p>
<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>Electronic Communications May Be Disclosed To Law Enforcement</u>:&nbsp; Recent cases, such as <em><a href="http://privacyblog.littler.com/US v Ziegler[1].pdf">United States v. Ziegler</a>, <a href="http://privacyblog.littler.com/Doe_887 A2d 1156.pdf">Doe v. XYC Corp</a>., </em>and <em><a href="http://privacyblog.littler.com/Angevine_281 F 3d 1130.pdf">United States v. Angevine</a></em>, suggest that child pornography in the workplace is becoming all too common.&nbsp; When the child porn is disclosed to law enforcement authorities without a warrant, the employee may be able to succeed in suppressing the evidence, thereby defeating the criminal investigation &ndash; as happened in <em><a href="http://privacyblog.littler.com/US v Long[1].pdf">United States v. Long</a>, </em>64 M.J. 57 (C.A.A.F. 2006). &nbsp;Employers can make this result less likely by warning employees that their electronic communications may be disclosed to law enforcement authorities if they create a suspicion of criminal conduct.</span>]]></description>
<link>http://privacyblog.littler.com/2007/08/articles/electronic-resources-policy-1/its-time-to-dust-off-your-use-of-electronic-resources-policy/</link>
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<category>Blogs</category><category>Electronic Resources Policy</category><category>electronic communications</category><category>email</category><category>internet</category><category>video</category>
<pubDate>Wed, 29 Aug 2007 15:38:58 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>What Does The Crazy Quilt of Security Breach Laws Mean for Employers as Massachusetts Becomes the 39th State to Enact One?</title>
<description><![CDATA[<p>On August 3, 2007, <a href="http://www.mass.gov/?pageID=gov3homepage&amp;L=1&amp;L0=Home&amp;sid=Agov3">Governor Deval Patrick</a> <a href="http://www.mass.gov/?pageID=gov3modulechunk&amp;L=1&amp;L0=Home&amp;sid=Agov3&amp;b=terminalcontent&amp;f=podcasts_20070802_id_theft&amp;csid=Agov3">enrolled Massachusetts</a> as the 39<sup>th</sup> member in the soon-to-be nationwide club of states with laws <a href="http://www.mass.gov/legis/laws/seslaw07/sl070082.htm">requiring notice of a security breach</a>.&nbsp; While these laws vary &mdash; sometimes materially &mdash; from one another, they share a common thread:&nbsp;<em>at a minimum</em>, they require employers to notify employees (and customers) when an unauthorized person acquires unencrypted, computerized &ldquo;personal information,&rdquo; creating a risk of identity theft.&nbsp; In all 39 states that have adopted this law, &ldquo;personal information&rdquo; includes (again at a minimum) the affected individual&rsquo;s first name or initial and last name <u>plus</u> social security number, driver&rsquo;s license number, or credit card, debit card, or financial account number in combination with any required security code.&nbsp;</p>
<p>Here are <strong>five key points</strong> for employers to consider as they confront these statutes.</p>
<ul>
    <li>&nbsp;<u>Be Prepared</u>.&nbsp; Responding to a security incident can create a pressure cooker, especially when the personal information of senior corporate executives is among the compromised data.&nbsp; Identify the members of your incident response team &mdash; typically from HR, IT, Legal, and Public Relations &mdash; and do a dry run of how your organization would respond if, for example, a payroll database had been stored on a stolen laptop. </li>
    <li><u>Train &nbsp;HR Professionals</u>.&nbsp; In the employment context, a security breach can take many forms &mdash; a misdirected e-mail, a <a href="http://en.wikipedia.org/wiki/Compact_Disc">CD</a> lost by a courier service, a stolen <a href="http://en.wikipedia.org/wiki/BlackBerry">BlackBerry</a>, or a successful <a href="http://en.wikipedia.org/wiki/Hack_%28technology%29">hack</a> are just a few examples.&nbsp; HR employees and others who work with personal information should &nbsp;be trained that these types of occurrences, which in the past might not have been taken seriously, now pose <a href="http://www.mass.gov/legis/laws/seslaw07/sl070082.htm">compliance risks</a>.&nbsp; The training should help employees identify a possible security breach, list the type of information which should be reported, and explain to whom the report should be made. </li>
    <li><u>Determine Your Notice Obligations</u>.&nbsp; When a breach does occur, consult knowledgeable counsel (whether in-house or outside) to determine the organization&rsquo;s obligations under all <a href="http://www.ncsl.org/programs/lis/cip/priv/breach.htm"><font color="#993300">potentially applicable notice laws</font></a>.&nbsp; To do so, counsel will need to know all the facts related to the incident, the states of residence of affected employees, and the number of affected employees in each state.&nbsp; In some circumstances, a security breach may not trigger a legal obligation to notify &nbsp;&mdash; for example, the theft of a hard copy (as opposed to computerized) payroll spreadsheet -- but the employer still may decide to provide notice as an employee relations matter. </li>
    <li><u>Help Your Employees</u>.&nbsp; Employees may view themselves as innocent victims when their employer suffers a security breach and &nbsp;expect their employer to protect them <em>and</em> foot the bill.&nbsp;<a href="http://privacyblog.littler.com/2007/07/articles/data-security/our-hr-managers-laptop-was-stolen-should-we-offer-credit-monitoring-service/"><font color="#993300">Providing free access to a credit monitoring service</font></a> is the most commonly offered form of assistance.&nbsp; Employers may want to consider a new service offered by <a href="http://www.nidrs.com/"><font color="#993300">MyIDentityIQ, Inc. and National ID Recovery</font></a>: 1-877-252-9891.&nbsp; <a href="http://www.nidrs.com/"><font color="#993300">This service</font></a> not only alerts employees to possible misuse of their personal information (like credit monitoring), it also provides fully managed identity theft recovery services for employees after their personal information has been misused. </li>
    <li><u>Learn From Your Mistakes</u>.&nbsp; After the storm subsides, figure out what went wrong, what you did right, and how you can adjust your security incident response plan (or put one in place) to improve your response the next time around. </li>
</ul>]]></description>
<link>http://privacyblog.littler.com/2007/08/legal/privacy-policy/what-does-the-crazy-quilt-of-security-breach-laws-mean-for-employers-as-massachusetts-becomes-the-39th-state-to-enact-one/</link>
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<category>Credit Monitoring</category><category>Data Breach</category><category>Identity Theft</category><category>Massachusetts</category><category>Privacy Policy</category><category>State Privacy Laws</category><category>State Privacy Legislation</category><category>Vendor</category><category>Vendor Management</category>
<pubDate>Tue, 21 Aug 2007 08:59:02 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>More Businesses Demanding Background Checks And Drug Tests Of Vendor Employees, Creating New Privacy And Data Protection Challenges</title>
<description><![CDATA[<p>More and more businesses &mdash; especially those in highly regulated industries such as banking, telecommunications, and health care &mdash; are engaging in &ldquo;vendor management&rdquo; as they implement increasingly rigorous information security programs.&nbsp; Confirming the trustworthiness of vendors&rsquo; employees who are permitted on premises or who are authorized access to sensitive information is a cornerstone of such programs.&nbsp; Consequently, these businesses are starting to make a variety of demands in contract negotiations and requests for proposals (RFPs) for background checks and drug-testing of vendor employees.</p>
<p>The demands vary based upon the industry and the company.&nbsp; At a minimum, these businesses require their vendors to certify that employees who will be working on the customer&rsquo;s account have successfully completed a background check and a drug screen.&nbsp; At the other end of the spectrum, businesses specify the contents of background and drug screens and demand the right to audit the results or even conduct their own background checks and drug tests of the vendor&rsquo;s employees.</p>
<p>These demands put vendors &ldquo;between a rock and a hard place.&rdquo;&nbsp; On the one hand, vendors want to maintain strong relationships with valued customers and win contracts with new customers.&nbsp; On the other hand, turning over background checks and drug test results to a customer can raise red flags with the vendor&rsquo;s workforce regarding their privacy.&nbsp; And, if not properly handled, the issue can mushroom into an employee relations nightmare and expose the vendor to privacy-based claims.&nbsp; The problem is particularly acute for vendors who have not previously required current employees, or even job applicants, to submit to background checks or drug tests.</p>
<p>Here are three of the steps vendors might consider to avoid this <a href="http://en.wikipedia.org/wiki/Catch-22_%28logic%29">catch 22</a>:</p>]]><![CDATA[<ul>
    <li>Consider making reasonable counterproposals to customers.&nbsp;Expressing a concern for the confidentiality and security of the sensitive, personal information of your employees demonstrates awareness of the importance of information security.&nbsp;It also provides you with the opportunity to reinforce your commitment to protecting your customers&rsquo; privacy. </li>
    <li>Do not automatically agree to demands without first determining whether they would require your organization to violate often-stringent drug-testing and background check laws.&nbsp;Businesses engaged in vendor management sometimes make broad demands without considering the nuances of state and federal privacy laws. </li>
    <li>Consider implementing a drug testing policy and a background check policy.&nbsp;Distribution of these policies provides an opportunity to communicate the important business interests at stake and the efforts being made to protect employees.&nbsp;At the same time, the policies can be used in contract proposals to demonstrate the company&rsquo;s commitment to providing only trustworthy employees to work on customer accounts.&nbsp;And, in some states, distribution of a written drug testing policy is required by law. </li>
</ul>]]></description>
<link>http://privacyblog.littler.com/2007/08/articles/background-checks/more-businesses-demanding-background-checks-and-drug-tests-of-vendor-employees-creating-new-privacy-and-data-protection-challenges/</link>
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<category>Background Checks</category><category>Contract Proposals</category><category>Data Security</category><category>Drug Testing</category><category>Drug Tests</category><category>Employment Policies</category><category>State Privacy Laws</category><category>Vendor Management</category>
<pubDate>Wed, 15 Aug 2007 14:52:34 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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<title>New Oregon Law Imposes Most Stringent Information Security Standards Yet On Employers</title>
<description><![CDATA[<p><a href="http://www.leg.state.or.us/07reg/measures/sb0500.dir/sb0583.en.html">An Oregon law</a>, signed by <a href="http://governor.oregon.gov/">Governor Ted Kulongoski</a>&nbsp;in mid-July and effective January 1, 2008, establishes the strictest information security requirements imposed by any state law to date.&nbsp;This new law is especially significant for multi-state employers, as the statute applies to any business which maintains the &ldquo;personal information&rdquo; of an <a href="http://en.wikipedia.org/wiki/Oregon">Oregon</a> resident regardless of the size of the company&rsquo;s presence in Oregon.&nbsp;Personal information is defined to include precisely the type of information which all employers maintain about every employee, <em>i.e., </em>first name or initial and last name plus social security number, driver&rsquo;s license number, or financial account number.</p>
<p><a href="http://www.leg.state.or.us/07reg/measures/sb0500.dir/sb0583.en.html">The Oregon law</a> requires employers who maintain personal information on <a href="http://www.oregon.gov/aboutoregon.shtml">Oregon</a> residents to do the following:</p>
<ul type="disc">
    <li>Designate a security officer </li>
    <li>Conduct a risk assessment </li>
    <li>Assess the safeguards in place to manage the risks </li>
    <li>Train employees in security policies and procedures </li>
    <li>Require by contract that service providers maintain adequate security (note the connection to the trend&nbsp;discussed above) </li>
    <li>Adjust the security program over time to meet changing circumstances </li>
    <li>Implement adequate physical and technical safeguards </li>
    <li>Properly dispose of personal information </li>
</ul>
<p style="MARGIN: 0in 0in 0pt">While Oregon may be <a href="http://www.npg.org/states/or.htm">one of the less populous states</a>, state legislators appear to be engaging in &ldquo;one-upmanship&rdquo; as they enact new data protection statutes.&nbsp;Employers can expect other states to attempt to match or exceed Oregon&rsquo;s legislation.&nbsp;Consequently, employers can expect that, in the near future, they will need to take a closer look at their information security practices for employee data and take steps to better safeguard that information <em>not </em>as some extra effort but simply to be in compliance with newly enacted state data protection legislation.</p>]]></description>
<link>http://privacyblog.littler.com/2007/08/articles/data-security/new-oregon-law-imposes-most-stringent-information-security-standards-yet-on-employers/</link>
<guid isPermaLink="false">http://privacyblog.littler.com/2007/08/articles/data-security/new-oregon-law-imposes-most-stringent-information-security-standards-yet-on-employers/</guid>
<category>Data Security</category><category>Oregon</category><category>Personal Information</category><category>S.B. 583</category><category>Social Security Numbers</category><category>State Privacy Legislation</category>
<pubDate>Mon, 13 Aug 2007 16:25:09 -0800</pubDate>
<author>pgordon@littler.com (Philip Gordon)</author>

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